Refund policy

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. ALL of our products are backed by a Manufacturer's Warranty. If your item has a defect or was damaged during shipping, please take some pictures, a cell phone works great for that, then contact us. If your product was damaged during shipping, contact us and we'll help you get a total replacement of the product or parts at no cost to you.

Returns

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

  1. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed: If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
  2. You received an item that appears to have been damaged during shipping: If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waives your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
  3. All of our Products are Custom Design Products that are Made to Order specifically for you so consequently are not returnable unless damaged or not working correctly. If you ordered the wrong size please contact us so we can work things out so you are satisfied with your purchase.
  4. You refuse the delivery of your order, and it comes back to us: If you refuse an item and it comes back to us, you will be issued a refund LESS a 40% restocking and handling fee and the entire cost for shipping and accepting the return-.. which ends up getting sold at a huge loss due to high costs of holding and restocking custom design items. If the item is damaged during the shipping process on the way back to us, you will be refunded after the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.